The Lottoz is committed to providing high-quality services. If you’re unsatisfied, we have a clear complaints procedure to address your concerns.
How to Make a Complaint
Step 1: Initial Contact
- Email: complaints@thelottoz.co.za
- Phone: +27 11 123 4567 (Complaints Line)
- Online Form: Complete our complaints form
- Post: The Lottoz Complaints Department, [Address]
Step 2: What to Include
- Your full name and contact details
- Detailed description of complaint
- Relevant dates and reference numbers
- Desired resolution
Our Process
- Acknowledgement: Within 24 hours during business days
- Investigation: Thorough review by our complaints team
- Resolution: We aim to resolve within 10 business days
- Final Response: Detailed explanation of outcome
Escalation Process
If unsatisfied with our response:
- Internal Review: Request review by senior management
- External Options: Contact relevant industry bodies
Service Standards
- Response within 24 hours
- Regular updates during investigation
- Fair and transparent process
- Confidential handling of all complaints